Frequently Asked Questions
Do I have to sign a contract?
No, there are no complicated contracts. The only thing we ask is if you must cancel a regularly scheduled appointment, that you do it at least 48 hours in advance. We understand that life happens. Cancellations and rescheduling affects both of us, so as much notification as possible is appreciated.
Do you provide the cleaning supplies or do I?
Either. Many of our customers prefer for us to use their supplies. This would be discussed prior to providing the estimate.
How do you get in my house if I am not at home?
Most of our customers are not at home when we come to clean. We will make personal and confidential arrangements with you on how to gain access. Normally a duplicate key or garage code is provided. If you have a security system, some customers disarm the system and some have a special code they provide us on the day of our arrival.
Is there anything I need to do before the Cleaning Specialist arrives?
In order for the cleaning to be done properly, we ask that you pick up clothing, toys and other household items. This helps dedicate our time to cleaning, instead of just straightening up.
What should I do with my pet while you are cleaning?
This is an issue that should be discussed before the service begins. We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel or a closed off room) while we are in your home.
What does Bonded & Insured mean?
Working with an insured home cleaning company is very important. This ensures that you will not be held responsible if an accident happens in your home (i.e. damage to the home, injury on the job). A bond is a form of insurance that protects you from any dishonest or criminal acts by the people who come into your home to clean it.
How do I arrange payment for my cleaning service?
Payment for cleaning services is due on the day of service. CASH or CHECK made payable to Moppin' Mommies, LLC is preferred. If you choose to pay by Visa, MasterCard, American Express or Discover we will email you an invoice to be paid prior to your scheduled cleaning.
Is it okay to leave a note for the Cleaning Specialist?
Definitely! It is always a good idea to communicate with your Cleaning Specialist. Especially if you have concerns or questions with the service or areas that need special attention. Staying connected with our customers allows us to fully understand and meet your specific needs.
What if I refer my friends and family to Moppin' Mommies, LLC?
More than half of our business comes from referrals. We appreciate word-of-mouth advertising, and as a way to say 'thank you', we offer referral discounts.
Is your home
Define clean? Clean - yes. Picked up - not always! I can honestly tell you my house is not spotless. We have kids, animals and busy schedules too!